Name: Craigshire Suites
Address: 1881 Craigshire Rd, Maryland Heights, Maryland Heights, Maryland Heights, 63146, United States of America
Rating: 8

Shopping on site

Smoking areas

Express check-in

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Business center

Business

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

Lambert-St. Louis International Airport

Spirit of St. Louis Airport

St. Louis Downtown Airport

MidAmerica St. Louis Airport

Craigshire Suites

Maryland Heights

DO NOT STAY AT Craigshire Suites - Maryland Heights MO. 
They are just on the legal side of a scam.
They used to be Hawthorne Suites by Wyndham but have since separated and are independent.
Even though they have changed many of their policies and amenities  It has not stopped them from using all of the same pictures and information. 
They no longer offer any breakfast of any kind, they don't stock the rooms with dishes, cups or flatware. We had to ask for sheets and pillows, (day 4 of our stay, still no pillows.)
We had to change non-smoking rooms twice because we could barely breath from the smoke in the first two and no pool.
The furniture is covered in stains, the seat covers are in tatters and there are fleas. 
They have NO official website so they are able to deny everything that they list in third-party booking services.

No longer Hawthorne or Wyndham. Do not stay here

First of all, you have check in with a kiosk in the lobby. The guy that I got could not speak English very well and the volume was so high, it was just noise. Finally got checked in but there were no directions on where to go for the room. I went to what I thought was my room and the keys wouldn't work. Went back and got new keys. Tried again and wouldn't work. Finally asked the front desk if I was at the right room and she said "no, it's in another part of the complex" 😡 Evidently these rooms are rented by the week/month because there were kids running around everywhere. They kept it up until after 9:00 right outside my door. The room was relatively clean but the furniture had stains and the bed sheets were very worn. I was walking around in my sock feet and found water in the carpet leaking from a water heater. In case you are wondering, I did leave a note about this. The lobby did not open until 8:00 so I couldn't tell anyone at the front desk. This whole complex is trashy and not kept up very well at all. Obviously, I will not stay here anymore and I would suggest anyone that wants a relatively nice place to stay, stay away from here!!

Terrible... Just Terrible

i stay at 8-9 hotels a year this was by far the worst.  check in was done on a teleprompter, the room was  outdated, furniture stained, bathtub paint peeling, no one as available for assistance. dishes dirty

horrible

I was going to stay here but the person I spoke to over the phone lied about being at the front desk, so I canceled.  Would have gladly stayed,  but it was a sham.  Seems like a sketchy operation if they can't even connect you to someone at the front desk.

Not Good

The area surrounding the units was littered with garbage, including someones random shoe and a discarded baby formula tin.  There were no outside lights to offer safety as I found my room on the back side of the building.  I asked for non -smoking yet the room reeked of cigarettes...the smell would get worse each time they smoked in adjacent rooms.  There was no cold water in the kitchen...choices were warm or hot.  There were stains on the couch cushions and a cigarette burn in the chair.  There was mold in the bathroom, make-up encrusted on the blow dryer  and the door to the bathroom was dirty.  

When I first arrived I couldn't get the deadbolt to engage and had to slam the door shut to finally get it to stay.  I slept with a chair pulled in front of the door.   

The other units are clearly being lived in rather than being used as hotel stay or week long resort stays.  I saw a mom walking her child to the bus stop and oxygen was being delivered to the unit next to mine. 

The only decent thing about this place was the mattress was decent.

I have significant concerns about this as a hotel.  I stayed by myself and did not feel safe.

There was no heat. When I woke up it was only 48 degrees in the room.
They didn’t serve any breakfast even though it indicated they would at booking. 
There were damaged items in the room.
The was no staff on site that I found, everything was completed via a kiosk for check in/out.

No heat, No food, No service

I recently stayed at this location on Dec. 3, '21. I booked a reservation for 5 days but decided to check out the following day but the room was absolutely filthy and there was no running water for an entire day. I reserved a non-smoking room and the room reeked of cigarette and marijuana. They are obviously not following the recommended COVID-19 cleaning procedures as the furniture, beds, and carpets were badly stained. After I checked out early, they increased my room rate and charged me twice the daily rate and the room condition was in no way near the price value. I would avoid this location at all cost.

Below Expectations

After driving 12 hours, we checked in. The video check in person had a heavy accent and seemed rude. The room was dirty with inch long dust hanging off ceiling fan. The dishwasher was full of dirty dishes. The TV in master bedroom was missing. The master bath toilet did not work. We were given a new room. The toilet ran all night. Tried to close the drape and it fell off the wall. The furnace did not work. 

Terrible

I really liked the receptionist. I tried to pay them so that they would stay in the room with me, but they refused :c.

Definitely planning on staying here again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Receptionist was very hot

The exterior and building grounds are in need of maintenance. I have stayed at this location twice. The room.s are spacious and the king sized bed is a plus. The kitchen area was clean and appliances worked. I travel over 200 days a year and having a working kitchen takes the edge off expenses. There were grocery stores local which was helpful also. The staff was helpful and friendly, which is helpful also.

Craigshire Suites

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment