Name: South Beach Resort Hotel
Address: 8620 E. Bayshore Road, Marblehead, Marblehead, Marblehead, 43440, United States of America
Rating: 7

Elevator/lift

Smoking areas

Ticket assistance

Garden

Television in lobby

Terrace

Express check-in

Reception desk

General

Laundry

Concierge services

Luggage storage

Services and amenities

Vending machine

Meals

Tour assistance

Tourist services

Barbecue grill(s)

Hiking

Picnic area

Barbeque

Sun Deck

Recreation

Seasonal outdoor swimming pool

Pool facilities

Pool and beach

Conference Hall

Business

Beauty and wellness

Playroom

Children swimming pool

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

South Beach Resort Hotel

Marblehead

Had the absolute best time over the weekend. Wonderful service, wonderful atmosphere, beautiful scenery. They even provide a nice cold continental breakfast. Staff was extremely helpful and accommodating.

Absolutely loved it 

The cottage we rented was not at all like the website NOT EVEN CLOSE. It was awful.  When we first arrived I went into the hotel that sits in front of the cottages and thought that is where we checked in. No staff was in the lobby and went to look for someone to ask and found a very rude person working in a small dinning area that did fortunately direct me where the office was. To be honest what little I saw of this hotel should have also been the first  "red flag" warning of what was yet to come.
Another "red flag" after arriving we were told we were the only ones there (and there were many cottages in a row on the property).
After stepping in the cottage that was shown to us by the owner, it was
dirty, smelled, very very run down and again not all what is shown on the website. I know cetain websites do not always show what is the actual reality of places but this was not even close.
Right away after seeing the cottage I complained and we were shown a "Villa". This was not much better.  My husband I were so upset with this after traveling hours, we went to try to find other lodging in the area but could not.  Our mistake was not asking to see the cottage first BEFORE checking in and paying the balance due. 
We came back ask for our money back and were given our check back. Not our deposit back.  Warning...the owner wants a check not cc. I should have taken the advice from other Trip Adviser complaints and not gone there.
We have called twice and requested a refund of our deposit since there were no other reservations so it was not like they were holding a place for us. 
No one ever answer the phone. You leave a message and no one calls you back. I did see the view of the lake from a distance, it appeared to be nice but we never got down that far to see it up close. 



Checked in ....Check out

Dirty and smelled of vomit. Paper thin walls where you could hear others conversations clearly and a crying baby kept one of our group up all night. Terrible customer service. Owner refused to give us a refund for an unacceptable and unused room. 

Buyer beware

Safety Concerns! Terrible experience!!  We came back from a day of pickleball only to find our room door  wide open.  Apparently the maid had failed to close it!   This is an older resort.  Mattresses are older and very uncomfortable. The place has a musty smell to it.  When asked for a partial refund for our experience we were only offered an upgrade on our next visit. We won't be back!!

Safety Concerns!!

Great place to stay and just chill with family or friends in relaxing hotel and accommodations.  Funny smell in rooms that we couldn't figure out but they were clean and mattresses seemed new. No refrigerators was one issue.  The staff was nice.  Great homey entrance. Pools were perfect.  View was great!

South Beach Family fun

We had booked a Villa for our kids birthday over Labor Day Weekend and paid a deposit. However, I had to relocate to Florida for work at the beginning of July. I immediately contacted the office and cancelled the reservation and explained the circumstances. They refused to refund my deposit, even though Labor Day weekend is an extremely busy weekend and I am sure they were able to rent the unit. I have tried to call since then and they have not returned my call. It would be nice if people in this world would show a little compassion. I would not recommend this resort to anyone and I am a true believer of what comes around goes around.

Moved out of Ohio and would not refund deposit

No microwaves, refrigerators or anything in the rooms. There's vending machines if you want a late night snack. The continental breakfast consists of refined carbohydrates such as stale pastries and cold cereal. The coffee was lousy. My wife forgot her toothbrush. Of course the "resort" didn't have any to purchase. The bathtub was dirty. Will not stay here again.

I wouldn't call it a resort.

We booked a 3 day 2 night romance package. The view was amazing, the room could use some major updates. The jacuzzi had a couple  dead flies in it. We stayed the first night and the following day house keeping did not clean our room. They gave us new towels and pulled the sheets up, they didn’t even take our trash. The bed was incredibly uncomfortable. The walls were paper thin. We didn’t stay the second night. Very disappointed, especially for the price that was paid.

Not impressed

The property is on a beautiful location and well-maintained with friendly staff.

Be aware, the hotel will charge an additional $32.50/day "Expedia fee".  This fee was NOT mentioned on any of the paperwork I received from the booking company or the resort.  When the owner checked me in, she relayed a great deal of information, but never mentioned the additional fee.

She brought it up when I returned the keys at check out.  Incidentally, I didn't  book through Expedia, and was charged the Expedia fee any way.

Hidden fees

Randomly booked this resort and everything was perfect.  We had the king size bed room with a lake view and it was perfect for the two of us.  The property is very well maintained and spotless.  Hotel staff were very nice and friendly.  Will definitely plan on staying here again.

South Beach Resort Hotel

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment