Name: Garden Inn & Suites
Address: 368 South Main Avenue, Pine Mountain, Pine Mountain, Pine Mountain, 31822, United States of America
Rating: 5

Air conditioning

Smoking areas

Smoke-free property

Heating

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Accessibility

Iron

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Free parking

Parking

Swimming pool

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Chipley Historical Center

Callaway Gardens Robin Lake Beach

Columbus Airport

Garden Inn & Suites

Pine Mountain

Actually reserved this room on Priceline.  It had nice pictures and good reviews.  Got to the motel & the room was totally different. Had to get another room because the first room’s heat did not work.  At our next room, the safety latch was literally hanging off the exterior door.  There was no mirror over the bathroom sink, but you could see where it had been. The bathroom door was actually an exterior door with a full length mirror on it.  We could not hang clothes on the clothes rack because it was coming out of the wall.  The smoke detector was unplugged and had no battery.  The heating system in the room worked better, but my husband actually cleaned the filthy air filters. The dresser had bullet holes in it.  The outside stairway was rotting and unstable. We were very careful to grasp the handrail for dear life when we went up and down the stairway, especially when we were carrying luggage back-and-forth to the car.  Went down to the front desk to complain and show pictures of what was wrong with the room. The front desk clerk said we needed to talk to the owner, who was at the other hotel building in the rear.  We gave up because we figured talking to him wasn’t gonna do any good anyway.  The front desk clerk wasn’t interested either.  It wasn’t enough that the room was $107.  They also charge a separate fee of $100 and if you have a pet they charged $250.  If they have to clean up after a smoker, that’s $250 also although I I don’t think they would notice the difference in the room anyway,  And the room information that was tacked up on the exterior door had a Days Inn heading.  The ice bucket was dirty & had no plastic bag.  When we asked about ice, there was no ice in the building we were in. It was in the other building where the owner seemed to hang out (probably hiding from anybody that wants to complain).  Also, it was a Days Inn tray the ice bucket was on.  The awful coffee packets were expired, by at least 6 months.  We gave up trying to complain because we were only there for one night and also we wanted our $100 deposit back.   We figure it  is gonna get lost or delayed anyway.  Stay anywhere else at Pine Mountain!!!

Motel Hell

My family and mother in law got two rooms through Priceline, which isn’t really discounted because they only book through 3 party. They charge our card with out informing us of charges. Did the same to her mom. She didn’t even no they charged an extra $100 on her card. I found out when I got a message that it was being declined. When I asked what they were charging for they kept repeating look at the contract you signed on booking.com, but wouldn’t listen when I was showing her my Priceline itinerary. They changed and charged us a different price that what Priceline stated, but we had to go with it all because they charged our card before letting us know and we didn’t have the money now to go somewhere else. They refused to give us three towels and wash clothes. They said they had already left two. When I got upset, because we checked in with 3 people, they told me I could come down in the rain to get it.  I would say our beds are soft, but mother in laws room beds were like concrete. Rooms don’t look Ike pics. Extremely stained and dirty yellow bed covers. These are probably some of the worst I have seen. Poop or dirt on doors to room and bathroom. Broken fixtures, disgusting tub which the shower wasn’t working properly. All for over a $100 a night. RIP OFF!!! Take your family anywhere else. The was a black spot on our family reunion weekend. Which sucks because we only get this time in the year to get away for a 3 day vacation and we get treated like trash. 
P.S. Mother in law wouldn’t even stay the last night she paid for and left early. 

Do not stay here!!!

This property has no justification charging a pet fee for these horribly cleaned rooms. I have reviewed this property on a different site. Stay here as a last resort and understand you pay an extra $20 to stay in a room that will not be cleaned properly for the next guest.

Pet friendly is not pet free.

Management is rude and does not care about anything but taking your money. Our family plans changed and we having to get one more night. They jacked the price up higher than per night rate we had just paid.. They don't knock but once and just open the door an don't think twice!

No Respect/ Common Curtsey Owner

Take time to look at photos on here.  Tripadvisor requires 200 words, but the photos are all you need.
Sink almost completely clogged.  Mattress covered in plastic covers which seems a positive here.
Owner did not seem at all happy to have us there or seem to care about concerns.

A picture is worth 100 words, please look.

I was there as a guest of a famous restaurant owner in pine mountain ga.
Early in the morning there was one knock a on the door and thr service girl walked right in..I did not have the latch on the door latched so she just walked right in demanding payment..it startled me out of a deep sleep not knowing why she just walked in..she said the bill was not paid and that I need to pay or get out..I called the person that lives 50 miles a way and they know the people that run the inn..he said he'll be there in a little bit to pay..once he paid they asked if I wanted to stay the rest of the weekend..no...I'll go to a friendlier place..these people were rude and very incompetent..I would not recommend this place if ur going to pine mountain...

Terrible place to stay

Don't stay here. Came here because it was one of few that had a pool in the area.  Arrived and there were several people in pool. An hour later, had two 5 year olds excited to go swimming, only to be told the pool was closed for maintenance. Then they said it closes at 7 anyway. Had to tell them no, sign says it closes at 8pm. Asked for a discount and was told no but we could check out if we wanted.  Not impressed at all and kids are very unhappy. 

Stay somewhere else!

We chose this for 2 of our 3 nights in the area based on the good reviews.  Although it is not yet listed properly on TripAdvisor, it is listed properly on Booking.com (which TA says is it's "partner" site and how we booked the room).
Although we didn't have a terrible experience, it didn't line up with the high ratings.  (Curiously, everything about this property matched the Budgetel in Pine Mountain - the layout of the building, the room lighting, the beds and pillows...even the room number signage!).   Sadly, they also did not provide ANY breakfast amenity or gift allowance in a nearby cafe.  We also found our interaction with the staff to be far more subdued-removed than anywhere else we've been recently.
Like the Pine Mountain property, everything here worked well, the beds were very comfortable (along with the pillows - I always bring my own because of many "uncomfortable" experiences, but never needed it this time), the AC cooled VERY well, plenty of hot water.  A BIG surprise:  the room coffee packet was actually fresh enough that the coffee tasted good.   Far too often they are old and taste terrible, but no this time!
There was (no fault of the hotel) more noise from "neighbors" talking late into the night, and very early in the morning.  The next-door "biker" hangout had a ripping loud band Saturday and Sunday, but they knocked off by sundown (big thanks to them for that courtesy!).
There was no pool here (this was the biggest difference from the Budgetel in Pine Mountain).
Ah, no credit to the hotel, we found ourselves practically next to Mac's BBQ!

NOW the Merriweather Inn & Suites

Overpriced, maid did minimum - made the bed.  Room was old, outdated, hair in sink, smelled old.  Could barely close door to toilet room.  Staff unfriendly.  Will not stay here again.  We recommend driving 15 miles away for accommodations.

Debra

At first, we were impressed with the looks of the room.. there were no weird smells and it looked pretty clean. As we went to bed, we realized the smoke detector had been removed and noticed one of the beds had dirty sheets. The front desk worker said they started remodeling in February and that was why the smoke detector wasn’t in there.. this is September. No excuse for dirty sheets!

Garden Inn & Suites

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