Name: Oakwood Raleigh Brier Creek
Address: 7920 Oak Estate Street Raleigh 27617,Oak Estate Street, Raleigh, Raleigh, Raleigh, NC 27617, United States of America
Rating: 3

Family room

Rooms

Free Wi-Fi

Internet

Free parking

Parking

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the apartment

Brier Creek Commons

Lonerider Brewing Company

Raleigh-Durham International Airport

Oakwood Raleigh Brier Creek

Raleigh

Apartment was pretty rundown but seemed pretty OK... except of course for the lack of working showers. The master shower had its shower knob rusted in place and required completely replacing during our stay. The second room shower had no cold water and remained exclusively boiling hot for the entire duration.

Management seemed responsive at first and replaced the faulty shower knob but went completely radio silent when told about the other shower.

Don't stay if you want a working shower

Management doesn't care about the tenants. I found bedbugs in my furnitured apartment.vWhen pest control came out he stated that they were adult bedbugs which means they have been in that mattress over 6 to 12 months and I only been there 4 months. Management left the office and told her staff that she would not accomodate my issue for me and my two children. The staff told me to get out the office while I was talking to the pest control telling him they were treating me and my children likè we were animals. I asked her where would we go could she call management again she walked in the hallway and called the police and lied and Said I threathen her. I recorded her on my phone once I showed the officer that I recorded her and her statement she told them wasn't true that she was the aggressor the officer stated I needed to really look into talking to an attorney and sue them because no one should be treated this way. He also Said management told him she wasn't concerned about my apartment at all she was concerned about me harassing her staff and not leaving her office. The officer told me he never seen anything likè this but it was really smart that I recorded the whole incident. Management left the office early duë to the weather being Bad but didn't care about resolving this issue for me and my two children. Also she didn't care about treating the bedbugs and she didn't care about them spreading to the other units. This makes me feel likè she was already aware of bedbugs issues.

Management

I was a resident here for a little over 3 months. This place has pest issues. Mice are here. The place is not bad in the inside but just be careful and mindful of this. I was also told by other residents, they had issues with roaches as well. you wouldn't think this would be happening in such a great area but at Oakwood at Raleigh it is.

Mice Issues!!!!!

As a business traveller I was booked into the Oakwood for 2 weeks. I laster 5 days.

The apartments themselves are very basic and look rather run down but are mostly functional. Mostly.

2 days however in the television and Internet broke. I called the staff on site 4 times and they promised it would be fixed by 6pm, why 6? Because they go home at 6 and so you cant call them back and complain. 

The next thing to break was the electric lock on the front door. I could no longer lock the door from the outside and was shocked it simply let you walk straight in. I ended up having to prop the door with a chair for the night (I called the management team and they said someone would be round at you guessed it 6pm). 

Avoid at all costs!

Rude staff, very run down

We stayed in a two bedroom unit for 5 nights, September 10-14, Building 11.  The apartment was run down and in serious need of a renovation.  Specifically, the appliances were very old, we had issues with the dishwasher, the cabinets were terribly scratched, hot water was hit or miss, mattress in master bedroom needed to be replaced, no vanity in the master bath and exposed pipes and cracks under the master bath sink.  Basically, it was pretty bad.  However it appeared to be clean and appliances, besides the dishwasher, appeared to be in good working condition.

Awful Apartment!

Cancelled reservation within allotted time. After 3 calls from me (plus 1 unturned) AND 2 calls and an email from Booking.com, I still haven't received a refund totaling over $800 SIXTEEN days later. Although this wasn't done through Trip Advisor, I want to caution you before you book them.

HORRIBLE customer service on cancellation.

Awesome location.  So many restaurants and retail locations nearby.  The staff is friendly and helpful.  New management is an improvement for the complex and very knowledgeable.  I highly recommend this to those looking for short term leases and furnished apartments.

Assistant Manager

Oakwood at Brier Creek has been an incredible experience for my wife and I. The maintenance works are super-friendly and accommodating, the people working at the front office are more than happy to help, and the manager (Jeff) has always gone out of his way to help us or just converse with us. It really feels like the coworkers are a family here, and I felt like part of it. This was, by far, the best experience I've ever had with an apartment complex. I would recommend to anybody searching for an apartment!! 

Best Experience with Apartment Ever! 

Not all of the units have been renovated. The staff is very rude. I came to the property under the guest  lease signed by OAKWOOD WORLDWIDE®. TOTAL confusion. Oakwood at Brier Creek is now owned by Mapletree Investments Pte, but OAKWOOD WORLDWIDE® They did NOT have a real estate license to manage the property. Unsure if they really have one now. But, they simply do not know how to manage property. For whatever reason the USPS carrier delivered a small package to the office on February 16th 2017. The office never told me that I had a package until yesterday May 1st 2017.

Oakwood Raleigh Brier Creek

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