Name: Intown Suites Extended Stay Select Houston - Stafford
Address: 11620 Lebon St, Stafford, Stafford, Stafford, TX 77477, United States of America
Rating: 4

Air conditioning

Smoke-free property

Heating

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Internet

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

AMF Stafford Lanes

Sugar Land Regional Airport

William P. Hobby Airport

George Bush Intercontinental Airport

Intown Suites Extended Stay Select Houston - Stafford

Stafford

Omg no matter where you go all these properties are INFESt with ROAChes. This was our second property here in this state and when I looked at the first room. It was very dirty, and so the attendant took me to another room, and it was worse. The first sink was detached from the wall, and I said to Angie attendant well maybe this means that I’ll be able to spray the roach spray back there the roaches that constantly came out of the bathroom behind the sink and the toilet from around the tub repair area. It’s Shell had black, mold or wire on the caulking area. I have pictures of when we moved out and the staff refused to get my deposit back stating that my family messed up their seek when I have a video recording of our walk-through and you can hear me talking about the sink being detached from the wall who’s people don’t care about the gas they play like they do to get you in there but the property still the people are very noisy. The trash stays very full and then the staff comes in to take pictures of your room once a week, they say they’re like an apartment but yet they come into your space weekly they don’t give you towel service. This is just a property I would recommend you not going to unless you had no other choice they will steal your money. They will lie on you and the kindness that they show you is just a ploy. and every time I attempted to speak to someone in management or that’s above the front desk people the front desk people informed me they had no number for their corporate office that they just had an email address to communicate with them win even when you search on the Internet you cannot find any communication for upper management this to me is a trap

The company steals your deposit and lies to keep it , they have no way to contact uppper management

This place is horrible I was getting bit by something in the bed I had red bite marks all over my skin several times and they really didn’t even care and they just have poor customer service i really like the security guard tho but everyone else is a no

Review

Our experience was great, management was excellent from the moment we arrive, they were willing accommodating us due to an issue with lock card. 
The room was very clean with a kitchenette.  

They deserve a 5 stars😄 we differently stay again.

Customer service

Roaches, Roaches, and More Roaches! Had to go to local Walmart and purchase my own roach spray. One huge roach litterally crawled on my pillow next to my head, that was my breaking point. Cabinets are rottened out at the bottoms.And to add more insult? Customer service was just disrespectful, particular the dark haired Hispanic young lady (Which claimed to be the manager) Theres no easy way of contacting anyone to report her. The rest of the staff was polite, would smile, speak, and appeared to tend to their jobs.

Roaches , Roaches, and More Roaches!

This place is disgusting!  The best thing about is the lobby!  Front desk staff mia and bathrooms and carpet in common areas are filthy!!!  Don't waste your money here you're better off paying more at a nicer hotel!

Needs to be named "Limited Stay"

If I could give it zero stars, I would.  I booked for a week in May and stayed only 1 night because there were bugs in the room. I checked out the next day in the afternoon and asked for refund on the remaining days but was told there could not be any refund because we signed a week contract.  The Orkin man was standing in the lobby and went to the room to check for bugs.  It was reported back that no bugs could be found.  But they were not looking at night when lights were out.  I tried to contact someone in corporate office, but no one would respond.

Bug City in Stafford Texas

Overall, my stay was interesting and things went well. It is an interesting neighborhood where you should be fully aware of your surroundings and interactions. The service is adequate, however the security should be improved. Make sure you lock your doors.

An Interesting neighborhood with a cheap rate.

Do yourself a favour and do NOT stay here. This place is filthy and disgusting with terrible customer service. It looks nothing like the pictures. They only provide one towel per person per week! And housing is only ONCE A WEEK!!

Intown Suites Extended Stay Select Houston - Stafford

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