Name: Bryce Valley Lodging
Address: 120 N Main Street, Tropic, Tropic, Tropic, UT 84776, United States of America
Rating: 8

Air conditioning

Smoke-free property

Heating

Terrace

Reception desk

General

Non-smoking rooms

Soundproof rooms

Room service

Rooms

Accessibility features

Accessibility

Restaurant

Kitchen

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Barbecue grill(s)

Hiking

Barbeque

Recreation

Free parking

Parking nearby

Parking

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the cottage

Bryce Valley Lodging

Tropic

My husband and I are tolerant of lack of amenities, but cleanliness is a must, and this lodging fell very short in that regard. Our cabin was very dirty and poorly maintained, so we only stayed one night out of the three that we had booked. There is so much potential for this property, and the location is great, but management needs to pay attention to their critical reviews and make things right. First off, the entry door was in poor condition, as well as there was a hole in the deck, the railing would have just needed a good push to completely fall over and the bench seat was totally rickety. Inside it appeared cute, but did not smell good and then we started to notice the filthy floors, built up crud around the sink taps (which need replacement very badly...the water sprayed everywhere), built up hard water residue on the shower head and terrible mildew in the shower and on the curtain (don't most properties change out cloth shower curtains with each guest?). The worst part was the webbing and spiders. We had to "get rid of" several spiders and there was webbing everywhere, including down the entire bathroom door jamb. The screen on the bathroom window was broken, as well as no screen on the front window, so we were not able to open the windows to get some fresh air inside. The bed we slept in had a mattress that had likely never been replaced and the smoke detector was falling off the wall. We found a new place to stay in Tropic for the other two nights, and when returning the key and stating how poor the room was, the person at the desk had no response and in fact did not even make eye contact with my husband. 

Very poorly maintained

Tiny place. Only 20 minutes from Bryce which is why we booked it. I know we’re not here to be on the internet but when you’re trying to figure out your next destination it’s important and the wifi here was pretty much useless. Limited restaurants in Tropic. Highly recommend Stone Hearth Inn.

Basic accommodations

The Lodge was fine. The accommodations were good and the food at the restaurant was good. What makes it a five rating is the fact that it’s so worth it to be in the park. Zion is now one of our favorite parks in the country. It was beautiful everywhere you looked  . 

Being in the park makes all the difference

This ledging is  cabins. The price was the best in the area so we got what we paid for. No heat except for the bathroom. No breakfast; no ice; no cover on the frosted bathroom window. Microwave oven table doesn't rotate. I had to give it 3 stars, even though I wanted to give it 2 stars, because I would probably come back again (other places are so high in price).

Poor amenities but other places were too high in price

Checked room first before checking in as when we pulled up there was no one around in the main building yet the door was unlocked and it was obvious someone had been working in the laundry area.  These units look like lego buildings plunked down on a gravelled lot.  All in rows.  Cobwebs in the corners, drapes hanging ascue and looked like they hadn't been cleaned in ages.  Full of dust.  Not on the right side of "rustic" for us.  Called phone # on reservation confirmation and after being told mail box full and then tried again put through to I think it answered America's Value Inns??  then I pressed "O" and got a live person who said she had the key and was across the street at the Red Ledges Inn.  Explained needed to see room first, good thing as didn't pass.  Asked her if she had "king" at the hotel and she said yes so we took it.  It wasn't much better.  Door didn't fit in frame and an inch of light shone through each side.  Bathroom ceiling had been  patched with 2 sections of plywood covered in stippling in screwed into the ceiling.  Bathroom floor had not been wiped down in some time with dirt and dust in the corners.  We find that in the US we need at least a 4 rating but with high prices at Bryce I looked to "near by".  This was rated 3.5!!  I wouldn't give it a 3.

Use Caution

The park is amazing! We stayed in the Sunrise Lodge. The rooms were large and clean with good amenities. We had our own porch with a seating area. Our stay was worth a five but the dining options lowered the score to a four. The dining room only offered a buffet. The 3 main lunchtime entrees were over cooked (burned or dry). Breakfast buffet was a bit better. There were several people on the wait staff but very few diners.  A small coffee shop by the lodge is no longer open. There is a camp store at the park but it is only open until 4:00. There are only a few dining options outside of the park. Come prepared with your own food and stay at one of the lodges.

Great Lodging Need More Food Options

Clean and quiet cabin in a good location with fridge and microwave and working wifi.  Cabin really tight for 2 people---barely any room to move around, especially in the shower---I am 5'5" and 140 pounds and I could not turn around in the shower without bumping into the walls.  The overhead light did not work, which was a minor issue.  The big problem was the air conditioner---it was blasting very cold the first day but broke on the second day. The manager quickly assessed the situation and moved us to a hotel room across the street at the Red Ledges.   Probably would book at the hotel next time.

Good service--Had a problem during our stay and they fixed it

Bryce Valley Lodging was a disappointment.  They were cabins but should have been plenty comfortable.  The first night we were in one with no WiFi which was an issue for the 14 year old and the lock on the front door was loose and very difficult to open.  I complained to the front desk and was informed that they would work on it.  When we returned the next afternoon the issues were still present so we complained again.  We were moved to another cabin with working WiFi.  The outlets were very loose and the overhead fan switch did not work.  We complained again.  We talked to the new manager who informed us that they had just taken over and had a large backlog of neglected maintenance issues that they were working on.  Likely in a few months this review will no longer be applicable.

Lack of Maintenance

I was here with my wife for one night at this Hotel on our tour of Bryce Canyon. Luckily it was only one night!!! We were booked at the Bryce Valley Lodging because on the one hand it was still affordable and there was also a free room at the time of booking. The first impression was actually positive. Quick check-in at the partner lodge Red Ledges Inn and somehow simple but comfortable small cabins. So far, so good... The rest was a disaster. The cabin was incredibly warm, rather hot (although the daytime temperature was only about 25 degrees) and the air conditioning was loud and extremely ineffective. And the decoration! - a beautiful shower point after a long day, but it's very clear that hiking in the National Shower - only a few minutes away!!!

Except for the situation, there is nothing positive

Customer service was just awful and ruined our stay. First, the phone number and the website address were not functional, so my repeated attempts to check to see if the property had AC in the rooms or fans went unanswered. I also called ahead to see if localized flooding reported in the area had impacted the property. I received no response, so I came to the property without knowledge of these answers. My family and I checked in and found that there was not any working WIFI and that there was only AC in the kitchen/ Living room, and not in the bedrooms. Since we arrived late, we didn't get to request help for the first night, When I requested help for the second night, the property manager told us that there was supposed to be fans in the property, and assured us that they would be delivered that day, and gave us a small discount for our inconvenience. The manager tried to reset the WIFI system, but none of our phones had access to WIFI even after resetting, My wife and I went back two more times throughout the day to inquire about the fans and were repeated assured that they would be delivered. At 6:00 PM on the second day, my wife and I (two of the 6 people in the property) left without staying the second night, as my wife could not sleep as she is sensitive to heat and hadn't slept the night before without a fan. She told the manager that she didn't sleep the night before, and that she desperately needed the fan to sleep. The manager didn't contact us ever to tell that the fans were not coming, nor did the manager respond the next day when I told him via phone that we had left early and wanted a discount for insufficient service. Totally ruined our trip to Bryce Canyon!

Bryce Valley Lodging- Vacation House- Excellent location and property, terrible customer service- BEWARE!

Bryce Valley Lodging

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