Name: Water Street Retreats
Address: 106 N. Water St., Wilmington, Wilmington, Wilmington, 28401, United States of America
Rating: 7

Smoke-free property

Terrace

Outdoor furniture

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Transfer

Free parking

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

City Stage Theatre

The Cotton Exchange

Cape Fear Community College

Children's Museum of Wilmington

Latimer House

Brooklyn Arts Center at St. Andrews

Wilson Center at Cape Fear Community College

Carolina Heights

Live Oak Bank Pavilion

Wilmington Oakdale Cemetery

Wilmington International Airport

Water Street Retreats

Wilmington

We found bed bug stains on our mattress protector as we were checking out. My sons bottom has bites all over it! The manager refused to refund or compensation. The floors were extremely dirty upon arrival, so much so that I had to vacuum right away.  

BED BUGS!!

Be wary of charges and deposits held. This is a shady operatign company that takes payments by pay pal, does not provide notice of where deposit is held, pesters you about our check in times and check out times with multiple text and emails.  It really took some fun out of our vacation with all the texting back and forth. When we arrived the door was wide open.  No apology it was "maintenance just left"  well the doors open to a common outdoor hallway. I would not let my wife walk in until I had checked every place someone could hide. Just unpleasant experience. There are other places in the same area that are better choices.  Stay at your own peril.   They have had my deposit for over a month. After bugging us all weekend I reached out to find out where my deposit money was and they quoted their own contract incorrectly. Bookerville, the management company, said "
5-10 business days AFTER check out!"  but their own contract says "Deposits are returned to guest within 5-7 business days after check-out"  So they don't even know their own terms...that's scary or intentional. Either way I will never stay here again and I am off to 7 more sites to leave this same review.   

Great location but there are better options

Pros: Perfect base with balcony overlooking the river and USS North Carolina. If you want to experience downtown and walk around enjoying the sites and people watching, this area is spot on.  

Cons: This area of downtown is under construction, so no parking close.  Noisy. Obstructed views.  Dust and standing water and mud. 

We made the most of it and two blocks away you can avoid this mess, but you’ll miss this view.  

Perfect Location, Still Under Construction

The only positive about this property is the location. I would avoid this property and Turnkey Rentals at all costs. We arrived to a condo (811) that had not been cleaned from the previous occupant in the middle of a pandemic. Things continued to go down hill from there. We were relocated into the neighboring unit (812)and then were informed we would be charged a $250 pet fee. This listing is misrepresented on hotels.com and is not pet friendly. The condition of the rental is poor with very cheap upgrades. The tv remotes barey work, shower water pressure is horrible and a roach even joined us on our stay. Upon stripping the bed at check-out the mattress was covered in stains including ones that looked like vomit. The worst experience  I have ever had with a rental property. This was in NO way worth the almost $700 we paid for 4 night. I do not reccomend this property, unit nor the adjoining one. And I certainly  do NOT reccomend Turnkey Rentals who is the property management company, Hotels.com or VRBO.

Terrible Experience

Had to wait half an hour to check in due to computer error. Sofa bed will not pull out. TV in bedroom will not work. No electric outlet for bedside table. No parking places in the lot we were provided with for parking, which we were charged $12 for. Will absolutely never stay here again and will pass it on to everyone I know

Worst place I have ever stayed in my entire life

We stayed here for only one night and had two rooms on the third floor (311, 303). Both rooms were very nice (ok, no boutique style), in 303 Internet, the other not. If you can skip a reception in the house (check in at the Hilton across the street), you're on top of it. All hotel facilities (gym, pool, etc.) you can still use! The rooms are more like a fully furnished small apartment. Both rooms had a washing machine and dryer, we've been on the road for four weeks and that was great! We were happy all around!

Super price to performance ratio

This is a hotel that's right across the street from the Hilton. It's an apartment overlooking the riverwalk. The interior is all equipped with TV, microwave, oven, kitchen plates, refrigerator, freezer, coffee maker, bread grill, washing machine, laundry dryer, wifi, and a balcony to drink a beer! Really nice and quiet.

Destination	Price
Airport	50 USD
Airport round trip	50 USD

Water Street Retreats

Main amenities of the apartment

Location

Available rooms

Location

Description of the apartment

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment